Terms & Conditions

TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

**1. GENERAL**

1.1. The Bio-Logical Me Labs website (“Website”) is intended only for consumers wishing to order Bio-Logical Me Labs products (“Products”). The terms and conditions under which the Products are offered for sale on this Website are set out below. By placing an order on the Website, you accept and agree to be bound by these terms and conditions. Bio-Logical Me Labs reserves the right to change these terms and conditions at any time without prior notice. Such changes, however, will have no effect on orders that were submitted before the posting of such revised terms and conditions on this Website.

**2. PLACING YOUR ORDER**

2.1. To place an Order, you must be 18 years of age or over, be accessible by telephone, and have a valid email address.

2.2. You may place an order by:

2.2.1. Filling in the order form on the Website after logging into or creating your personal account and clicking on the appropriate submission button. Bio-Logical Me Labs will not accept orders placed in any way other than those listed above.

2.3. When you place your order, Bio-Logical Me Labs will issue you with a Web Order Number. This will be done via the Website and subsequently via your specified email address. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4. By placing an order, you make an offer to us to purchase the Products you have selected under these terms and conditions. Bio-Logical Me Labs may or may not accept your offer at our discretion, or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.

2.5. If Bio-Logical Me Labs accepts your order, we will notify you of our acceptance by issuing an order confirmation. Bio-Logical Me Labs will send your order confirmation to you by email. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email, telephone, or post.

2.6. Please note that the on-screen display of the colours, designs, and products may differ from the actual appearance or size of products offered on the Website. In certain cases, we may also dispatch alternative sizes to fulfil the ordered quantity if stock levels vary.

**3. SUPPLY OF YOUR PRODUCTS**

3.1. Subject to these terms and conditions, Bio-Logical Me Labs will supply to you the Products indicated on your order confirmation.

**4. PRICES**

4.1. All prices are in GBP. Prices shall be those published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form, and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the Products, including shipping.

4.2. If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In such circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund of any amount already paid for that product in accordance with our return and refund policy.

4.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.

**5. PAYING FOR YOUR PRODUCTS**

5.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.

5.2. You must pay in the currency as indicated on your invoice.

5.3. If you are paying by credit or debit card, you must supply your credit or debit card details when you place your Order. Bio-Logical Me Labs will not supply the Products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Bio-Logical Me Labs does not receive such authorisation, we shall inform you accordingly. Bio-Logical Me Labs reserves the right to verify the identity of the credit or debit cardholder by requesting appropriate documentation.

5.4. Subscription Services:

5.4.1. If you have ordered a "single subscription" or "monthly subscription" (subscription), a contract for the regular delivery of the product is only concluded when we accept your order by means of a declaration of acceptance.

5.4.2. The subscription is concluded for a limited period of 1 month. The subscription is automatically renewed for an indefinite period of time if it is not revoked in accordance with these terms or terminated in accordance with the relevant cancellation clauses.

5.4.3. You can cancel the subscription at any time without notice and without giving any reason with effect for the future.

5.4.4. We may terminate the subscription for cause with 4 weeks' notice prior to the expiration of the subscription.

5.4.5. If the delivery of the products ordered by you is not possible, for example, because the corresponding product is not in stock, we refrain from a declaration of acceptance. In this case, a contract is not concluded. We will inform you of this immediately and refund any consideration already received without delay.

5.4.6. Your personal data is handled in accordance with applicable data protection law and our privacy policy.

**6. DELIVERY OF YOUR PRODUCTS (ADDRESSES IN THE UNITED KINGDOM & EUROPE)**

6.1. Bio-Logical Me Labs will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Bio-Logical Me Labs are best estimates only, and Bio-Logical Me Labs shall not be liable for any loss, damage, costs, or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post, but delivery shall in any case be made within thirty (30) days of the date indicated on the order confirmation by Bio-Logical Me Labs.

6.2. Title to and risk of loss in your Products will pass to you on delivery of the Products.

6.3. Upon delivery of the Products to the carrier, Bio-Logical Me Labs will send you a confirmation of shipment by email, provided you have indicated an email address on the order form, or by post.

**7. DELIVERY OF YOUR PRODUCTS (WHERE CUSTOMER'S ADDRESS IS NOT UK or EUROPE)**

7.1. Ownership: All ownership, title, and risk in the Products will pass to you immediately at the point and time at which such Products are placed at your disposal at our premises in the UK.

7.2. Delivery: You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the Products to you, or alternatively to collect the Products yourself from Bio-Logical Me Labs' premises.

**8. EXCHANGES, RETURNS, AND REFUNDS**

8.1. You may return the Product to Bio-Logical Me Labs or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within fourteen (14) working days from the day after the goods are delivered as long as the product has not been opened, consumed, or tampered with. You will have to pay the cost of returns, and the refund will include the full value paid for the product.

8.2. If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must, at Bio-Logical Me Labs' request, be returned with the product purchased. Bio-Logical Me Labs reserves the right to raise an invoice in respect of any free or discounted bundled product not so returned.

8.3. If a Product was supplied in error, is incomplete, or faulty, and you believe that you are entitled to a replacement or repair, please contact Bio-Logical Me Labs via support@biologicalme.com .

8.4. If you have received the ordered Product(s) and have simply changed your mind about purchasing them, you may return the Product(s) or entitlement to Service to us for a refund, provided:

8.4.1. You inform Bio-Logical Me Labs within fourteen (14) working days from the day after the goods are delivered; and

8.4.2. You have proof of purchase (i.e., order number/identification). Please note that while the Product(s) remain in your possession, you are under a duty to ensure that the Product(s) are kept safe and secure.

8.5. Steps to Follow to Claim a Refund:

8.5.1. Cancellation can be exercised in writing or any other durable medium, either by emailing us at support@biologicalme.com.

8.5.2. Before returning any Product(s), it is helpful if you check that you have:

- Used appropriate packaging;

- Clearly displayed the returns address;

- Sealed the packaging securely.

**9. WARRANTY**

9.1. Bio-Logical Me Labs - branded Product Warranty. Bio-Logical Me Labs warrants the Products as stated on the Website. Specific warranties may apply to certain Products (such as customised Products) as specified on the Website. Should the Product supplied by Bio-Logical Me Labs not comply with the applicable warranty, we shall, at our option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law, Bio-Logical Me Labs hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.

9.2. Non Bio-Logical Me Labs - branded/Third-party Products. For non-Bio-Logical Me Labs branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to Bio-Logical Me Labs by email.

9.3. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.

**10. BIO-LOGICAL ME LABS LIABILITY**

10.1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

10.2. Save as set out at paragraph 10.3 below, there are no warranties, conditions, or other terms that are binding on Bio-Logical Me Labs regarding the supply of Products except as expressly stated in the contract.

10.3. Any warranty, condition, or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated into the contract by statute, common law, laws applicable in the country where you purchased the Products or Services, or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care, and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, Bio-Logical Me Labs will not be responsible for ensuring that the Products are suitable for your purposes.

10.4. Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence, (ii) for fraud, (iii) for any breach of the obligations implied by applicable compulsory national laws as to title, or (iv) for any liability which cannot be excluded by law.

10.5. SUBJECT TO CLAUSE 10.4, BIO-LOGICAL ME LABS WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA, OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE. BIO-LOGICAL ME LABS' MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT, WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO BIO-LOGICAL ME LABS IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.

10.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 8.

**11. CONTACTING BIO-LOGICAL ME LABS ONLINE SHOP**

11.1. You can contact Bio-Logical Me Labs via email at support@biologicalme.com.

**12. DATA PROTECTION**

12.1. Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.

12.2. When you contact us, place your order, or otherwise share your personal data with us, Bio-Logical Me Labs will store, use, and otherwise process the data collected from you as a controller in accordance with the Bio-Logical Me Labs Privacy Policy, which is available on the Website. We ask that you read our Privacy Policy in full.

12.3. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from Bio-Logical Me Labs or exercise any of your rights, please follow the procedure explained in the Privacy Policy.

**13. CIRCUMSTANCES BEYOND REASONABLE CONTROL**

13.1. Bio-Logical Me Labs will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

**14. DISAGREEMENTS GOVERNING LAW AND JURISDICTION**

14.1. Bio-Logical Me Labs will try to resolve any disagreements quickly and efficiently. If you are not satisfied with how Bio-Logical Me Labs addresses any disagreement, and you want to take court proceedings, you must do so within the courts of England & Wales. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is hereby explicitly excluded.

**15. GENERAL**

15.1. Neither Bio-Logical Me Labs' failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such terms.

15.2. The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.